Posted in job search, resumes and cover letters on Sep 28th, 2009
Writing a Resume
Let me first warn you: be prepared to spend a lot of time perfecting your resume. When you throw your resume together, hiring managers can tell. When you haven’t thought about how your resume meets the job requirements, hiring managers can tell. When you don’t proofread your resume, hiring managers can tell. As [...]
Posted in job search on Sep 21st, 2009
Job Search Resources
So you’re looking for a job. So is everyone else. Unfortunately, you’re competing with hundreds, possibly thousands, of people for the same job. How can you outwit them all to land the job you want?
Get with the times. If you’re still limiting your job search to Monster.com, CareerBuilder.com, or similar job boards, you’re [...]
Posted in business e-mails, business writing, communication on Sep 14th, 2009
Online Business Writing Training
My first “real” job after graduating from college was in management consulting, and I was nervous about communicating with clients via e-mail. Did I catch all my typos? Was everything grammatically correct? Did I sound professional, confident, and smart? The last thing I needed was to lose the client’s trust because I [...]
Posted in customer service on Sep 8th, 2009
Online Customer Service Training
Ah, the quintessential customer service phrase. Spoken so, so frequently and yet often with no meaning at all. What, exactly, is good customer service anyway?
First consider who is customer service. People often equate “customer service” with a special line at a retail store or a phone number or e-mail address that may [...]
