online customer service training: “how can I help you?”
Posted in customer service on Sep 8th, 2009
Online Customer Service Training
Ah, the quintessential customer service phrase. Spoken so, so frequently and yet often with no meaning at all. What, exactly, is good customer service anyway?
First consider who is customer service. People often equate “customer service” with a special line at a retail store or a phone number or e-mail address that may [...]
